Presented at CAHOCON (National) | 5th-7th April 2024
Presented at CAHOCON (National)
5th-7th April 2024
Presented at CAHOCON (National) | 5th-7th April 2024
A Framework For Clinical Effectiveness In Ensuring Good Clinical Outcomes and Enhanced Patient Experience In Surgery Care Patients Using A Digital Approach
A Framework For Clinical Effectiveness In Ensuring Good Clinical Outcomes and Enhanced Patient Experience In Surgery Care Patients Using A Digital Approach
A Framework For Clinical Effectiveness In Ensuring Good Clinical Outcomes and Enhanced Patient Experience In Surgery Care Patients Using A Digital Approach
INTRODUCTION
INTRODUCTION
Surgery care serves as a comprehensive solution for patients to identify the right doctors & hospitals for their surgeries, support with their pre- and post-operative needs, coordinate their insurance activities or support with financial solutions as needed and ensure high-quality care with optimal clinical outcomes through recovery monitoring.
Surgery care serves as a comprehensive solution for patients to identify the right doctors & hospitals for their surgeries, support with their pre- and post-operative needs, coordinate their insurance activities or support with financial solutions as needed and ensure high-quality care with optimal clinical outcomes through recovery monitoring.
OBJECTIVE
OBJECTIVE
To assess the improvement in the Quality Check(QC) Scores and the quality of consultations of doctors on a telemedicine platform using the Quality-Check-Framework developed at MediBuddy.
To assess the improvement in the Quality Check(QC) Scores and the quality of consultations of doctors on a telemedicine platform using the Quality-Check-Framework developed at MediBuddy.
METHODOLOGY
METHODOLOGY
This study introduces a framework grounded in the Plan-Do-Study-Act (PDSA) model, designed to optimize Surgery Care experience via digital healthcare services.
This study introduces a framework grounded in the Plan-Do-Study-Act (PDSA) model, designed to optimize Surgery Care experience via digital healthcare services.
The study employs a multi-stage approach to Surgery care right from initial patient screening, Doctor Consultation, Hospital Admissions till Post-Surgery follow-ups.
The study employs a multi-stage approach to Surgery care right from initial patient screening, Doctor Consultation, Hospital Admissions till Post-Surgery follow-ups.
Each stage incorporates various clinical checks and patient monitoring measured by patient satisfaction at each stage enabling us to get valuable insights about patient experience.
Each stage incorporates various clinical checks and patient monitoring measured by patient satisfaction at each stage enabling us to get valuable insights about patient experience.
To strengthen the clinical quality in surgery care, we have designed a risk stratification model at preoperative level, to enable risk categorization of each patient undergoing surgery, so that effective clinical support and monitoring can be provided to ensure better clinical outcomes.
To strengthen the clinical quality in surgery care, we have designed a risk stratification model at preoperative level, to enable risk categorization of each patient undergoing surgery, so that effective clinical support and monitoring can be provided to ensure better clinical outcomes.
RESULTS
RESULTS
Out of the 15,000 surgeries performed between April 2022 and the present, this framework has been implemented and evaluated in 9,000 elective surgeries.
Out of the 15,000 surgeries performed between April 2022 and the present, this framework has been implemented and evaluated in 9,000 elective surgeries.
Results indicate a consistent Customer Satisfaction (CSAT) rating of 4.8( (on a 5 pointer scale) , alongside good clinical outcomes in terms of quality indicators such as elective surgery mortality and postoperative complications rates with lesser incidents reported.
Results indicate a consistent Customer Satisfaction (CSAT) rating of 4.8( (on a 5 pointer scale) , alongside good clinical outcomes in terms of quality indicators such as elective surgery mortality and postoperative complications rates with lesser incidents reported.
Furthermore, feedback from patients highlights high satisfaction levels, with 95% rating their experience with the surgeon and 93% rating their overall support from the surgery care team with a CSAT rating greater than 4.
Furthermore, feedback from patients highlights high satisfaction levels, with 95% rating their experience with the surgeon and 93% rating their overall support from the surgery care team with a CSAT rating greater than 4.
CONCLUSION
CONCLUSION
Through the implementation of the proposed framework, the study demonstrated improved clinical care, streamlined processes, and heightened patient safety with enhanced patient satisfaction.
Through the implementation of the proposed framework, the study demonstrated improved clinical care, streamlined processes, and heightened patient safety with enhanced patient satisfaction.
The study envisions a transformative impact on patient outcome and patient experience, reinforcing the importance of continuous improvement in surgery care processes.
The study envisions a transformative impact on patient outcome and patient experience, reinforcing the importance of continuous improvement in surgery care processes.
REFERENCES
REFERENCES
Mosadeghrad AM. Factors influencing healthcare service quality. Int J Health Policy Manag. 2014 Jul 26;3(2):77–89.
Mosadeghrad AM. Factors influencing healthcare service quality. Int J Health Policy Manag. 2014 Jul 26;3(2):77–89.
Wootton R, Liu J, Bonnardot L. Assessing the Quality of Teleconsultations in a Store-And-Forward Telemedicine Network – Long-Term Monitoring Taking into Account Differences between Cases. Front Public Health [Internet]. 2014 [cited 2022 Aug 10];2. Available from: https://www.frontiersin.org/articles/10.3389/fpubh.2014.00211
Wootton R, Liu J, Bonnardot L. Assessing the Quality of Teleconsultations in a Store-And-Forward Telemedicine Network – Long-Term Monitoring Taking into Account Differences between Cases. Front Public Health [Internet]. 2014 [cited 2022 Aug 10];2. Available from: https://www.frontiersin.org/articles/10.3389/fpubh.2014.00211
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