Presented at 10th International Conference on Global Healthcare (International),
GLOBEHEAL 2024 (International) | 15-Nov-2023, 22nd- 23rd Feb 2024
Presented at 10th International Conference on Global Healthcare (International), GLOBEHEAL 2024 (International) | 15-Nov-2023, 22nd- 23rd Feb 2024
Telemedicine Adoption and Patient Satisfaction: A Descriptive Study in the Indian Healthcare Landscape
Telemedicine Adoption and Patient Satisfaction: A Descriptive Study in the Indian Healthcare Landscape
Telemedicine Adoption and Patient Satisfaction: A Descriptive Study in the Indian Healthcare Landscape
INTRODUCTION
INTRODUCTION
Healthcare is undergoing a global technology-driven transformation, with rising demand for accessible and convenient care.
Healthcare is undergoing a global technology-driven transformation, with rising demand for accessible and convenient care.
In India, telemedicine has emerged as a powerful tool to bridge gaps in access, reduce costs, and adapt to the country’s diverse needs.
In India, telemedicine has emerged as a powerful tool to bridge gaps in access, reduce costs, and adapt to the country’s diverse needs.
Its success depends on factors such as geographic localisation, range of services, and patient satisfaction.
Its success depends on factors such as geographic localisation, range of services, and patient satisfaction.
OBJECTIVE
OBJECTIVE
To examine Telemedicine adoption & assess Patient Satisfaction with Telemedicine services in an Indian setting
To examine Telemedicine adoption & assess Patient Satisfaction with Telemedicine services in an Indian setting
METHODOLOGY
METHODOLOGY
Data analysis was conducted from an Indian telemedicine platform during 1 January 2023 to 30 June 2023.
Data analysis was conducted from an Indian telemedicine platform during 1 January 2023 to 30 June 2023.
A total of 4,918,036 user logins were analysed across India.
A total of 4,918,036 user logins were analysed across India.
Demographic and speciality specific examinations of 2,13,270 consultations
Demographic and speciality specific examinations of 2,13,270 consultations
Patient Satisfaction (PSat) ratings (1 to 5 rating scale) were analysed for corresponding consultations.
Patient Satisfaction (PSat) ratings (1 to 5 rating scale) were analysed for corresponding consultations.
RESULTS
RESULTS
CONCLUSION
CONCLUSION
This study showcases a high acceptance rate in Tier 1 cities, especially among the younger demographic.
This study showcases a high acceptance rate in Tier 1 cities, especially among the younger demographic.
It is noted that specific medical areas reflect distinct needs and preferences.
It is noted that specific medical areas reflect distinct needs and preferences.
The findings showcase high customer satisfaction as a result of effectiveness and quality of services.
The findings showcase high customer satisfaction as a result of effectiveness and quality of services.
REFERENCES
REFERENCES
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Luo J, Tong L, Crotty BH, Somai M, Taylor B, Osinski K, et al. Telemedicine Adoption during the COVID-19 Pandemic: Gaps and Inequalities. Appl Clin Inform. 2021 Aug;12(4):836–44.
Zanaboni P, Wootton R. Adoption of telemedicine: from pilot stage to routine delivery. BMC Med Inform Decis Mak. 2012 Jan 4;12:1.
Zanaboni P, Wootton R. Adoption of telemedicine: from pilot stage to routine delivery. BMC Med Inform Decis Mak. 2012 Jan 4;12:1.
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Bokolo AJnr. Exploring the adoption of telemedicine and virtual software for the care of outpatients during and after the COVID-19 pandemic. Ir J Med Sci. 2021;190(1):1–10.
Naik N, Ibrahim S, Sircar S, Patil V, Hameed BMZ, Rai BP, et al. Attitudes and perceptions of outpatients towards adoption of telemedicine in healthcare during the COVID-19 pandemic. Ir J Med Sci. 2022;191(4):1505–12.
Naik N, Ibrahim S, Sircar S, Patil V, Hameed BMZ, Rai BP, et al. Attitudes and perceptions of outpatients towards adoption of telemedicine in healthcare during the COVID-19 pandemic. Ir J Med Sci. 2022;191(4):1505–12.
Du Y, Zhou Q, Cheng W, Zhang Z, Hoelzer S, Liang Y, et al. Factors Influencing Adoption and Use of Telemedicine Services in Rural Areas of China: Mixed Methods Study. JMIR Public Health Surveill. 2022 Dec 23;8(12):e40771.
Du Y, Zhou Q, Cheng W, Zhang Z, Hoelzer S, Liang Y, et al. Factors Influencing Adoption and Use of Telemedicine Services in Rural Areas of China: Mixed Methods Study. JMIR Public Health Surveill. 2022 Dec 23;8(12):e40771.
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